Privacy Policy

Information We Collect

We collect only the information you choose to provide and a limited amount of standard technical information.

Information you provide directly. When you submit our contact form, request a quote, or place an order, we collect the details you give us — typically your name, email address, phone number (if provided), company name (if provided), and the contents of your message or order, including which products or services you are inquiring about.

Order and transaction information. When you purchase hardware or hosting services, we collect the information needed to process and fulfill your order, such as billing and shipping details and a record of the products and services purchased. We do not store full payment account numbers on the Site; pricing is provided by quote and invoicing.

Standard technical information. Like most websites, our Site and the third-party services it relies on (described below) may automatically receive standard technical information such as your IP address, browser type, device information, and pages visited. This information is used to operate the Site, maintain security, and understand how the Site is used.

Cookies and Third-Party Services

Our Site uses a small number of third-party services that may set cookies or collect technical information:

• Embedded video. Some pages include videos hosted on YouTube. When a video is present, YouTube may set cookies and collect data in accordance with Google’s privacy policy.
• Search engine tools. Our Site is registered with search engine webmaster tools (such as Google Search Console and Bing Webmaster Tools) so we can monitor the Site’s performance in search results. These tools provide us with aggregated, non-identifying data about search traffic.

We do not use cookies to build advertising profiles of individual visitors. You can control or block cookies through your browser settings; note that disabling cookies may affect how some features (such as embedded video) function.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes;
• Process, fulfill, and support your orders for hardware and hosting;
• Communicate with you about your orders, services, and requests;
• Operate, secure, and improve the Site; and
• Comply with legal obligations.

We do not sell your personal information.

How We Share Your Information

We share personal information only as needed to operate our business, including with:

• Service providers who help us fulfill orders, ship hardware, process payments, or operate the Site, under obligations to protect your information;
• Hardware manufacturers where necessary to facilitate warranty claims (see our Terms of Service); and
• Legal and safety purposes, where required by law, to enforce our agreements, or to protect the rights, property, or safety of Fathom Labs, our customers, or others.

Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including to provide our services, comply with legal and accounting obligations, and resolve disputes.

Your Choices and Rights

You may contact us at any time to access, correct, or request deletion of the personal information you have provided, or to opt out of non-essential communications. We will respond to verified requests as required by applicable law. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA).

To make a request, email us at the address below.

Children’s Privacy

The Site and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your information, contact us at:

Fathom Labs LLC
2108 N St Ste N, Sacramento, CA 95816
Email: info@fathomlabsllc.com